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Starbucks New Open Door Policy

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david.lee.smith.
david.lee.smith.Host

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On Wednesday, I wandered into a Starbucks because I needed something quick and familiar. And because I wanted to see if the pumpkin scones taste even sweeter than the ones in California. (They do. It's unbearable.)

What struck me, however, was that there wasn't a seat to be had.

The whole window was populated by humans on laptops, prodding away vigorously as if they were sending hundreds of ransom notes.

At the tables, the usual business meetings you expect to see in any big-city Starbucks.

It took quite a while for my order to be completed. I imagined, naively, that just one seat might have become free.

It didn't.

Everyone was doing their thing. What was striking, however, is that their thing didn't seem to involve consuming anything sold by Starbucks.

You'll tell me that this has been a problem at Starbucks for years.

Some Starbucks even began to cover up their power outlets to stop people sitting all day at a table and ordering nothing. https://www.inc.com/chris-matyszczyk/i-went-to-starbucks-its-new-open-door-policy-drove-me-out.html?cid=sf01002
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david.lee.smith.
david.lee.smith. followed this discussion
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I suspect that Starbucks will continue to lose more customers if they don't put an end to this. There is nothing more annoying than wanting to grab a quick coffee or meet up with a friend for a quick lunch only to find that all the seats are constantly occupied.... and by people that aren't even purchasing anything from Starbucks, yet they are exhausting Starbucks' resources
6 mths
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What are your thoughts on Starbucks' new Open Door Policy?
6 mths
ella.torres
ella.torres followed this discussion
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Maybe crazy but how about: keep the open door policy but auto-print WiFi password on receipts. Automatic password manager could even change it every 1-2 hours. That way, no confrontations, but no WiFi for abusers of policy. Surely there is sufficient tech for all kinds of creative solutions.
6 mths
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Try supporting a local business and find a seat, instead of supporting a chain that obviously has values that conflict with your own.
6 mths
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Maybe it's just me, but I would not just go sit in a business, use their facility, and not buy something. Guess I was raised differently...
6 mths
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This has been going on at Starbucks forever. Changing the wi-fi password with paid receipts is a good idea.
6 mths
Host
Once I was at this Japanese fast food chain and there was no seats. Saw this couple were happily chatting away when they had clearly finished their food a while ago. I politely approached the staff who happened to be passing by to check if they were going to order more food or drinks. She asked them and they got up and left.
6 mths
Host
Sorry but they're not very good.. The only reason they're successful is that there are never other strong coffee businesses around it. Overly priced, awful food choices, the coffee is not that good, the atmosphere is cold and robotic..
6 mths
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Serious First World Problems, if it's packed why did you go in, why did your spend money, quit feeding the beast and then complaining about it.
6 mths
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There are a gazillion other coffee cafes. Visit one.
6 mths
Host
I think this is a terrible policy. Businesses shouldn’t feel obligated to provide working/meeting/studying places for everyone. People who take advantage of this weren’t raised right.
6 mths
Host
Someone will always find something to complain about...
6 mths
Host
There’s never seats because Starbucks is a lounge for the public... not customers. Why bother?
6 mths
Host
Yup people don’t consider what happens when social pressure forces people to make illogical policy.
6 mths
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Starbucks is always crowded and always has been.
6 mths
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